Terms & Conditions
Refund & Cancellation Policy
At Calyx Health, our programs are designed around individualized care. When you enroll, we may begin preparing your care plan, ordering laboratory testing, arranging prescription medications, and preparing personalized program materials specifically for you.
Because these services and products may involve costs that are incurred specifically on your behalf, our cancellation and refund policy is designed to be transparent about what happens if you decide not to continue.
Foundational Assessment
The Foundation Assessment is nonrefundable once purchased.
The Foundation Assessment includes individualized clinical review, laboratory testing, and preparation of your Foundation Roadmap. Because these services and associated costs are incurred specifically for you, refunds are not available after purchase.
If you later decide to enroll in an eligible Calyx Health program, the Foundation Assessment may be eligible to be applied toward your program enrollment according to any applicable promotion or upgrade policy offered by Calyx Health.
Calyx Health Programs
For purposes of this policy, Calyx Health programs include programs such as Seed, Bloom, Flourish, and other multi-week or extended care programs offered by Calyx Health.
Your 24-Hour Cancellation Period
We want you to feel confident in your decision to work with Calyx Health.
After purchasing a program, you have 24 hours to cancel your enrollment for a full refund, provided that program fulfillment has not already begun.
During this 24-hour period, Calyx Health may confirm your enrollment and provide information about what to expect next, but we will generally wait until the cancellation period has ended before beginning program fulfillment.
Once the 24-hour cancellation period has ended, Calyx Health may begin preparing and fulfilling your program.
Cancellation Within the First 7 Days
If you cancel your program after the initial 24-hour cancellation period but within 7 days of purchase, you may be eligible for a refund of up to 50% of the program fee.
Any refund will be reduced by costs already incurred on your behalf and services that have already been provided.
For example, if Calyx Health has already ordered laboratory testing, purchased prescription medication, performed individualized clinical work, or incurred other patient-specific expenses, those costs are nonrefundable and will be deducted from any applicable refund.
Cancellation After 7 Days
After the first 7 days following purchase, program fees are nonrefundable, except where otherwise required by applicable law or determined appropriate by Calyx Health.
If you decide not to continue participating after this period, you remain responsible for applicable program fees and any costs already incurred on your behalf.
Prescription Medications
Prescription medications ordered specifically for you are nonrefundable once ordered or purchased on your behalf.
Medications cannot be returned to Calyx Health for a refund. If you cancel your program, change your mind about treatment, decide not to take a medication, or discontinue treatment after medication has been ordered for you, the cost of that medication remains nonrefundable.
If a medication needs to be changed or discontinued for a medical reason, your treatment plan will be addressed as part of your ongoing clinical care. A change in treatment does not automatically create an entitlement to a refund for medication or other costs already incurred.
Laboratory Testing
Laboratory testing that has been ordered, scheduled, performed, or otherwise incurred specifically for you is nonrefundable.
If you cancel your program after laboratory testing has been ordered, you remain responsible for laboratory costs already incurred on your behalf.
Supplements and Other Patient-Specific Products
Supplements, compounded products, medical supplies, or other products ordered specifically for you are nonrefundable once the order has been placed or the associated cost has been incurred.
If a third-party supplier offers a return or refund, any refund from Calyx Health will be subject to Calyx Health receiving the applicable refund from that supplier.
Digital Programs, Workbooks & Educational Materials
Digital programs, workbooks, educational materials, individualized care plans, and other materials that have been delivered, released, or made available to you are nonrefundable.
This applies whether or not you have accessed, downloaded, opened, or completed the materials.
Clinical & Professional Services
Clinical evaluation, individualized care planning, medical decision-making, program preparation, coaching, messaging, and other professional services that have already been provided are nonrefundable.
If you choose not to continue participating in your program, that decision does not create a refund obligation for services that have already been performed.
Changes in Health or Treatment
Your health and treatment needs may change during your time with Calyx Health.
If a medication, supplement, laboratory recommendation, or other component of your care needs to be changed, discontinued, or adjusted for clinical reasons, Calyx Health will address those changes as part of your care.
A medically necessary change to your treatment plan does not automatically result in a refund of program fees or costs that have already been incurred.
Provider-Initiated Cancellation
If Calyx Health is unable to provide a service or must cancel a program before the applicable services have been provided, we will work with you regarding an appropriate refund or alternative arrangement for services that have not been provided.
No-Show & Missed Appointments
Scheduled appointments are reserved specifically for you.
If you miss an appointment or cancel with less than the notice required under Calyx Health's appointment cancellation policy, the applicable appointment or late-cancellation fee may apply.
Missing an appointment does not extend a program's duration or create an entitlement to a refund.
How to Request a Cancellation or Refund
Cancellation and refund requests must be submitted in writing to [admin@calyxhealth.co].
Please include:
Your full name
The program or service purchased
Date of purchase
Date of cancellation request
Calyx Health will review the request according to this policy and the services, products, and costs associated with your care.
Any approved refund will be issued to the original payment method, subject to applicable payment-processing timelines.
Important Information Before You Purchase
By purchasing a Calyx Health program, you acknowledge that:
Program fulfillment may begin after the 24-hour cancellation period.
The Foundation Assessment is nonrefundable once purchased.
Prescription medications ordered specifically for you are nonrefundable once ordered or purchased.
Laboratory testing and other third-party costs incurred on your behalf may be nonrefundable.
Individualized clinical and professional services that have been provided are nonrefundable.
Digital programs, workbooks, and individualized materials are nonrefundable once delivered or made available.
Cancellation within the first 24 hours may qualify for a full refund if program fulfillment has not begun.
Cancellation after 24 hours and within the first 7 days may qualify for a refund of up to 50%, less applicable costs already incurred and services already provided.
Programs are nonrefundable after 7 days, except where otherwise required by applicable law or determined appropriate by Calyx Health.
Nothing in this policy is intended to limit any rights you may have under applicable law.
Calyx Health reserves the right to update this policy as its services and programs evolve.